Welcome to the Business News and Opinion Blog for your Better Business Bureau® Serving E. Massachusetts, Maine, Rhode Island and Vermont. Our blog serves as your source for business how-to's, tips and industry news.

BBB Business Blog

Why Monitor Your Account?

In this day and age, with multiple accounts to monitor on a daily basis like Facebook, Twitter, your personal and work email, who has time to regularly check their online banking account? Well, it might surprise you to know that if there is one thing you should be monitoring, it’s your bank account.

By Emma Kandrac on 03/13/2017

FTC: "It's Illegal To Ban Honest Reviews"

Bureau of Consumer Protection - Congress unanimously passed the Consumer Review Fairness Act to protect people’s ability to share in any forum their honest opinions about a business’ products, services, or conduct.

By Emma Kandrac on 02/23/2017

Changing Your Passwords: Why It's Important and Helpful Tips

When was the last time you changed your passwords? A year ago? Five years ago? Does it matter? Honestly - yes, but there is such a thing as changing them too often.

By Emma Kandrac on 02/21/2017

Is a Coworking Space the Right Fit for Your Business?

If you are an employee who works from home, you know how difficult it can be to separate home life from your job under the same roof. For those who are currently working from home and searching for a new way to productively get work done from outside the office, a coworking space might be a good place to start.

By Emma Kandrac on 01/09/2017

Small Business Tip: How to Write an Effective Estimate

As many small business owners know, owning a business means juggling different aspects everyday. Hiring help can be costly and may not be in the budget, so the never-ending list of responsibilities fall on your lap. Better Business Bureau Serving Eastern MA, ME, RI, & VT (BBB) offers tips for constructing one of the many jobs small business owners have to do: writing estimates for potential customers.

By Emma Kandrac on 01/04/2017

It Starts at the Top: Establish a Positive and Successful Office Culture

Monitoring your business’s office culture should be on the top of your business’s to-do list this year. Although there are plenty of other important issues in the office that you’d rather spend your time on such as finances, customer service, or sales, office culture has a direct correlation with all of these seemingly “more important” focuses. How your employees view the culture in the office is shown through their work, which uncontrollably may differ from the culture your business wants to present to its customers.

By Emma Kandrac on 12/14/2016

How to Get the Most Out of Your BBB Accreditation

A common challenge for small businesses is separating their business from the competition. In this day and age, competition to attract potential customers is as high as ever, with more and more new businesses offering similar services as yours. You want to show the community that your business is one they can trust and one that puts its customers first and treats them with respect.

By Emma Kandrac on 12/06/2016

How to Stay Ahead of Your Competition During the Holiday Season

What’s your first thought when someone says: “holiday season?”

By Justyna Polaczyk on 12/02/2016

How to Make Your Business More Eco-Friendly

In this day and age, the community is becoming more and more concerned with protecting the environment. Whether you’re the owner of a business or an employee of one, going green could help save your business money while lowering its impact on the environment. In 2015, the federal Business Energy Investment Tax Credit (ITC) was amended, allowing businesses to deduct 30 percent of the cost of installing a solar energy system from federal taxes.

By Emma Kandrac on 11/21/2016

How to Get Your Customer Service Ready for the Holiday Shopping Season

For many businesses, the holiday season means more sales - of course, provided they can handle heavier traffic on their website and more inquiries from customers. Managing customer service during this busy time is quite a challenge, that’s why you should prepare for it while you still have time.

By Olga Kolodynska on 11/16/2016
Photos by @bbbconnection