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BBB Media & News

Shannon Boyle

Shannon joined Better Business Bureau of Eastern MA, ME, RI & VT in 2018, serving as a Content Marketing Specialist for the Communications & Marketing team in Marlborough, MA. Prior to coming on board at BBB, Shannon earned her Bachelor’s in Management from Assumption College in 2018. She is passionate about volunteering within the community when given the opportunity.
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Recent Posts

6 Steps to Stop Porch Pirates this Holiday Season

The holiday season is in full swing and online shoppers need to be on alert for ‘porch pirates’ - people stealing packages from unsuspecting homeowners. In a recent study, nearly 26 million Americans reported holiday packages being stolen from their front porch or doorstep.

By Shannon Boyle on 11/30/2018

Received an Unexpected Apple Purchase Email? It Could Contain Malware

Do you have an iTunes account? A recent phishing scam is making the rounds, notifying you of a recent “purchase” associated with your Apple ID. The fake email requests you to open an attached document in order to to cancel the purchase in hopes of retrieving your financial and personal information.

Phishing scams look like legitimate emails, and they’re getting more sophisticated every day. However, this "Apple" email has several markings of a scam and contains the typical red flags. Read the full article to learn more.


By Shannon Boyle on 10/18/2018

Facebook's Security Breach: What You Need to Know

Are you one of the 50 million Facebook users affected by the security breach? On Friday, September 28th, 2018 Facebook announced it had suffered a massive data breach.

By Shannon Boyle on 10/02/2018

Want to make the best out of this fall season? Visit these New England favorites!

Here in New England we sure know how to enjoy fall and celebrate Halloween. Each year our events and festivals draw crowds of people that are in search of all things spooky!

According to the National Retail Federation (NRF), the Halloween industry is expected to reach a record-breaking $9 billion in sales this year. On average, Americans will spend $86.79 per household - splurging on their favorite candy, costumes, events and decorations. 

The list of things to do is endless. Check out the full article to see the list BBB put together of our favorites - orchards, corn mazes, pumpkin festivals and Halloween activities - and some tips to keep in mind before heading out during this fall season!


By Shannon Boyle on 09/27/2018

Disaster Preparedness Tips in the Wake of the Merrimack Valley Gas Explosion

Emergency preparedness isn’t just for people in areas where there are earthquakes or tornadoes. It’s not just for coast residents who experience hurricanes. All communities can be affected by disasters at any time. Better Business Bureau (BBB) offers advice and tips in the wake of the emergency in the Merrimack Valley.

By Shannon Boyle on 09/14/2018

Reduce Robocalls with these Trusted Tips from BBB

It’s estimated that Americans received 24.3 billion robocalls in the first seven months of this year, according to YouMail Robocall Index. This is a 41% year-over-year increase for this ongoing national problem. These unwanted calls are the top consumer complaint to the FCC and their top consumer protection priority.

According to the FCC, a robocall is a phone call that uses a computerized auto dialer to deliver a prerecorded message to a large number of people. Most of these calls are illegal. However, similar calls from debt collections, charitable solicitations, political causes or campaigns, and emergencies involving danger to life and safety, are all exempt from the rules.

The FCC rules require a caller to obtain your written consent before it may make a prerecorded telemarketing call to your home or wireless phone number. They also require a caller to obtain your consent, oral or written, before it may make an autodialed or prerecorded call or text to your wireless number.

Today's technology has allowed these calls to be made from anywhere in the world and cheaper than ever before. This is why it’s become more and more of a problem for the receiver. Even if the caller I

D is showing a “local” number, it may be a scammer. Many steps have been taken by the government and other agencies to prevent illegal robocalls and they’re still working to reduce them. But it’s a difficult problem that requires a complex solution.

Check out the article to find steps you can take to reduce robocalls.

By Shannon Boyle on 09/04/2018

Social Media Coupon Scams: Is Free Really Free?

Fake coupons on social media are one of the more common online scams. People fall for these scams daily - don’t! - as these scams can cause some serious trouble. 

 The Center for Internet Security said in an article about staying secure on social media, “Social media scams are easy to create and can target thousands of people at once due to how users interact with pages, post, and contacts. Once your account is compromised, malicious actors can leverage it as a conduit to spread scams and malware to your network of friends or contacts.”

Yearly, billions of fake coupons are posted by online criminals trying to trick you. It works because the coupons look real and they offer great deals. By using brands’ official logos, it's nearly impossible to tell if it’s fake or not. Remember, if it seems too good to be true, it probably is.

 The Coupon Information Center, an industry group that fights coupon fraud, cautions consumers not to download Internet coupons from unknown sources, or sources you can’t confirm. Check out the full article to learn more about online coupon scams. 

By Shannon Boyle on 08/27/2018

What You Should Know About Scams When You are Staying in a Hotel

Do a lot of traveling? Stay in a lot of hotels? Be aware, scammers are always trying to get ahold of your credit card information. 

By Shannon Boyle on 08/23/2018

Take the Stress out of Visiting Martha's Vineyard with these Tips

By Shannon Boyle on 08/13/2018

After BBB Warnings: Rough Country Rustic Furniture Suspends Operations, Missouri Attorney General Seeks Permanent Injunction

Under pressure from Better Business Bureau (BBB), the Missouri Attorney General’s office and consumers, Rough Country Rustic Furniture, LLC suspended operations July 24.

By Shannon Boyle on 08/10/2018

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BBB Media & News Contact

Paula Fleming
Chief Marketing & Sales Officer
Better Business Bureau Serving Eastern MA, ME, RI & VT
290 Donald Lynch Boulevard, Suite 102
Marlborough, MA 01752-4705
p: 508-652-4855
c: 508-308-7163