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Email Alert About Your Flight? It Could Be a Scam



Scammers know that summer is high travel season, and they are capitalizing on it with phishing emails that look like airline notifications. Whether you are flying this summer or not, look out for these phony surveys and flight change alerts that appear to come from major airlines.

How the Scam Works

You receive an unsolicited email that appears to be from an airline. BBB has seen scammers use the names of American Airlines, Delta Air Lines, and Southwest Airlines… but any company can be impostered. The email may be asking you to take a survey about your recent flight, alerting you to a flight change, or asking you to download your recent ticket purchase.

The email looks so real! It uses the company logo and has a professional design and well-written copy. Some scams emails even contain convincing details like the line: “If you are experiencing difficulty viewing this message, click here.” Of course, this is really just another scam link.

No matter the exact message, the scam email instructs you to click a link to learn more. As curious as you may be, don’t fall for it. Scammers hide malware in these email links or attachments. When you click, they can gain access to your computer and steal your sensitive personal information.

A variation on this scheme is fake website that look like an airline’s reservation center. If your flight is cancelled and you are standing in an airport frantically searching on your phone, you can easily be fooled by these scam sites. Best to talk to a desk agent at the airport, or check your ticket or app for the airline’s real contact information.




Phishing Scam, Phishing, Email Scam, Scam Alert, Scam, Flight, Airlines

About Rachel Gelb

Rachel Gelb has been with Better Business Bureau since 2011. As the Director of Communications and Marketing, she is responsible for contributing to BBB's advertising and marketing efforts. Rachel focuses on providing new and creative graphics for BBB and maintaining BBB's website.

The BBB Media and News Blog is intended for media use only and may be distributed to news outlets.