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BBB Media & News

BBB Tip: What Did We Learn from the Fyre Festival?

The spectacular failure of the Fyre Festival in 2017 was shocking, as we were recently reminded by two documentaries that explore the fiasco in depth. But many say, who cares about rich people willing spend somuch money to party with models and rock stars on a private Caribbean island? 

By The Council of Better Business Bureaus on 02/28/2019

BBB Tip: Tech Support Scams


A tech support rep calls you at home and offers to fix a computer bug that you haven’t even noticed, or a popup warning appears on your screen instructing you to dial a number for help. In this con, scammers pose as tech support employees of well-known computer companies and hassle victims into paying for their “support.” 

By The Council of Better Business Bureaus on 02/25/2019

Secret Shopper: Sounds Cool Until It’s a Scam

You’ve been invited to check out a favorite retailer to secretly shop their store and evaluate the quality of service, product availability and the best part - keep the items plus earn a paycheck. It really does sound like a too good to be a true opportunity, however, such a job does exist and is sanctioned by the Mystery Shopping Providers Association (MSPA) mspa-global.org. Naturally, for every good opportunity, there is a scam behind it. 

By The Council of Better Business Bureaus on 01/31/2019

New Year - Same Old Scams

BOSTON - The New Year is in full swing and so are scams targeting utility customers across the country and right here in Massachusetts. Already this year, customers in many towns around the state have been approached by scammers, either on the phone or at their door. To warn customers, Eversource and Better Business Bureau Serving Massachusetts are teaming up to ensure that people know the telltale signs of scams, so they can avoid becoming a victim.

By Shannon Boyle on 01/29/2019

Everything You Need To Know to Sack Super Bowl LIII Scams

With all the excitement surrounding Super Bowl LIII on Sunday, February 3rd, scammers will be eager to take advantage of unsuspecting fans.

By Shannon Boyle on 01/15/2019

Video Game Company, Epic Games, has “F” Rating with BBB

The gaming company behind such popular titles as Fortnite and Infinity Blade has an “F” rating with Better Business Bureau due to unanswered customer complaints. BBB serving Eastern North Carolina (BBB) is warning consumers about Epic Games of Cary, NC, which has 279 BBB complaints on file in the past three years with 271 of those complaints filed in the last year alone. Of the 279 total complaints, 247 of those have gone unanswered.

Epic Games is the creator of a number of well-known games that have a global following; in addition to Fortnite and Infinity Blade, they make Unreal, Gears of War, and Shadow Complex. The company has grown significantly in the past twelve months, and their most popular game, Fortnite, currently boasts more than 6 million followers on Twitter. A majority of complaints submitted to BBB against Epic Games deal with customer service and refund or exchange issues. One complainant wrote, “Epic Games failed to protect customer security, resulting in several unsanctioned charges over mine and my partner's account.” Another complainant added that, “There is no phone number or proper email response time to return my unauthorized charge of $160. Nobody will answer, and I feel cheated.”

BBB has attempted to contact Epic Games on numerous occasions, but the company has failed to respond.

For more information you can trust, visit bbb.org.

By The Council of Better Business Bureaus on 01/09/2019

BBB Serving Eastern MA, ME, RI & VT Announces Area's Top Scams of 2018

Reports to BBB Scam Tracker confirmed that online purchase scams were the top scams present in Eastern MA, ME, RI & VT in 2018. The list was compiled based on more than 800 scam reports filed by consumers in the area on bbb.org/scamtracker. Not of all of the consumers that reported these scams lost money, as many recognized the scam before being victimized, but reported them to help warn others.

By Shannon Boyle on 01/03/2019

Don't Get Scammed out of a Gift Card This Season

Gift cards are a quick and convenient gift giving solution. Whether you’re pressed for time or the recipient is hard to shop for, a gift card is sure to make the perfect gift.  

By The Council of Better Business Bureaus on 12/10/2018

6 Steps to Stop Porch Pirates this Holiday Season

The holiday season is in full swing and online shoppers need to be on alert for ‘porch pirates’ - people stealing packages from unsuspecting homeowners. In a recent study, nearly 26 million Americans reported holiday packages being stolen from their front porch or doorstep.

By Shannon Boyle on 11/30/2018

BBB Tip: Holiday Pop-Up Shops

Holiday shopping is expected to rise four percent this year, with consumers spending an average of just over $1,000 on holiday shopping, according to the National Retail Federation.

By The Council of Better Business Bureaus on 11/28/2018

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BBB Media & News Contact

Paula Fleming
Chief Marketing & Sales Officer
Better Business Bureau Serving Eastern MA, ME, RI & VT
290 Donald Lynch Boulevard, Suite 102
Marlborough, MA 01752-4705
p: 508-652-4855
c: 508-308-7163
pfleming@boston.bbb.org