BBB's Media & News blog is intended for the use of media and news outlets.

BBB Media & News

5 Tips to Avoid Getting Scammed When Shopping for a Self-Storage Facility

Are you looking for a place to store your prized possessions or antique furniture that won’t fit in your house? Finding a trustworthy storage facility is similar to finding a trustworthy landlord. 

According to a Self Storage Association survey, there are more self storage units in the US than there are McDonald’s and Starbucks combined. In our service area, the most popular storage unit size is a 5x10 unit which on average represents 35% of all booked units. The large demand for storage units leads to endless opportunities for investors and businesses, but it also allows for more people to be scammed by untrustworthy operators.  

To make smart decisions when it comes to signing a contract for a storage unit, spend time deciding on the type of storage unit you need. Gather the items you want to put into storage in one place, as this will put into perspective how much space you need. Don’t forget, you’ll also need to enter the unit and be able to move around. If you ever need to get something out, you don’t want to deal with a unite that’s packed from floor to ceiling. 

Be sure to look up the storage facility online and determine what the gate and office hours are. Visit to check their customer reviews, Accreditation status, and more business information. Customer reviews can give you insight into what to consider when visiting the facility. 

Are any of your items temperature sensitive? If so, you’ll need to have a unit that’s indoors and climate-controlled. Are your items valuable? You’ll need a unit that has a good security and monitoring system. Also, purchasing insurance for the unit is a good idea; whether it’s through the storage company itself or your personal insurance company. 

Don’t make an impulse decision based solely on location and price. The location closest to you could be the worst decision for you. 

By Shannon Boyle on 08/07/2018

Posts by Topic

see all
Your Source for BBB News

Recent Posts

BBB Media & News Contact

Paula Fleming
Chief Marketing & Sales Officer
Better Business Bureau Serving Eastern MA, ME, RI & VT
290 Donald Lynch Boulevard, Suite 102
Marlborough, MA 01752-4705
p: 508-652-4855
c: 508-308-7163